The one thing that my family and I enjoy doing is movies. We were estactic when we found out that TX had locations. We lived in FL when we first started going to Studio Movie Grills. My family and I have been coming to Studio Movie Grills since 2016. Our location was XXXXX N Central Expy Dallas, TX XXXXX. If ONLY one less of a star could be given. I again had to explain I am disabled and I can only move as fast at my body allows. He then said he will have me removed by force. Again I am disabled the stress is not helping my ability to stand and make my way to the door. I told him I am disabled and I can not move fast and I would stand when I physically could. He then Pontificate how I have to be in a wheelchair and he has told me such over and over. He then said I am done with you and got very indignant. I asked yes or no are you denying me the ability to being in proper seating to give me access to see the movie. I asked him repeatedly if he was openly denying a handicap person a way to watch a movie in this theater. So given every opportunity to compromise and handle this situation Jeff saw fit to deny me access to watch the movie. He says that unless it is a wheel chair I will not be allowed to have a chair brought in. I then ask Jeff if I can bring in a chair from my car that I can fit in. That the seats inside the the theater is what they have take it or leave it and that he will go get that refund. He told me that he will not take a chair from the bar i to the theater. I ask again saying I would really like to see stay for the movie. I ask if we could just use one of the chairs in the bar area they don't have any arms. He said that's all we have so I will refund your money. I explain to Jeff that I am too wide to fit the office chairs in the theater.
She assured me that they would figure something out for me.Įnter the so called general manager Jeff C******. I explained this to the nice lady at the counter. I can't stand or walk for very long and I can not fit in regular chairs with arms being a larger man.
My experience today was both humiliating and frustrating.
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